Client
Insurance organisation, Europe
Context
The client launched a multi-year digital transformation programme focused on modernising legacy systems, improving customer experience, and enhancing data capabilities.
The programme was structured across multiple phases and required sustained workforce scaling over time.
Challenge
- Ongoing demand for both technical and business delivery roles
- Internal hiring processes unable to keep pace with programme requirements
- Need to scale workforce up and down across different phases
- Requirement to maintain consistency and continuity across a long-term programme
K80 Role
K80 was engaged as a workforce delivery partner to support programme scaling over time.
We were responsible for:
- Supporting workforce planning across programme phases
- Deploying contractors aligned to evolving requirements
- Providing continuity of delivery capability
- Managing contractor engagement across the programme lifecycle
Team Deployed
Over a 3-year period:
- 20+ Software Engineers (various stacks)
- 15+ Project Managers / Delivery Leads
- 10+ Business Analysts
- 10+ Data and reporting specialists
- Additional roles across testing and support
Total: 60+ contractors deployed over programme lifecycle
Delivery
- Initial team deployed within 4 weeks of engagement
- Ongoing phased deployment aligned to programme milestones
- Resources embedded across multiple transformation workstreams
- Supported both technical delivery and business change initiatives
Outcome
- Maintained consistent delivery capacity across entire programme
- Reduced hiring timelines by approximately 50–60%
- Enabled flexible workforce scaling aligned to programme needs
- Supported successful delivery of key transformation phases
- Reduced reliance on permanent hiring during peak demand
Key Value Delivered
- Long-term workforce scalability
- Continuity across multi-phase transformation
- Ability to adapt workforce to changing programme requirements